Terms and Conditions


We guarantee proper packaging. The point of delivery is an opportune time to firstly check the integrity of the box. In the event of damage or tampering, it is important to note in the car letter accompanying the shipment of any useful information, and signing "WITH RESERVE". It is also indispensable to provide photographic evidence of the damage (box and product/s) and keep the packaging for any verification by the courier.


"Terra in Cielo" makes every effort to ensure that delivery takes place in the timing and in the manner provided, based on the data provided by the Customer (name, address, telephone, email). In the case that the parcel is sent to the sender (Terra in Cielo) for causes not attributable to Terra in Cielo or the courier, or in case of incorrect shipping data provided by the customer (non-existent address, incorrect phone number, wrong email Etc.), any reimbursement of the purchase (unless the "receipt" option is chosen) will be deducted from the costs incurred for the return of the parcel, for the amount of €25.


The Client, pursuant to Legislative Decree 06/09/05 No. 206, has the Right to Withdraw from the Contract and to return the goods within 14 days of receipt, giving notice to Terro in Cielo of Ciancamerla Cristiano - Corso Stamira, 13 - 60122 ANCONA - ITALY, or by writing to info@terraincielo.it. It will be the responsibility of Terra in Cielo of Ciancamerla Cristiano to repay the amount paid within 14 days of their return. It is stated that shipping charges for the return of goods, whose packaging must not be open or tampered with, and which must be properly packaged, are to be borne by the Customer. Finally, we will check the integrity of the returned goods.
In the event of an order error, already paid but not yet shipped, a reimbursement of expenses can be requested for the refund of the amount (by credit card cancellation, paypal cancellation or bank transfer) equal to 5% of the amount of the order (min. € 3.00).

Purchase procedure is very simple. Once you see the interested products, they are added to the cart. You then access the "Checkout" and complete the order by entering your personal details and shipping address. You then choose the shipping mode (standard or express) and the payment method. All order data is summarized at the end of the procedure and once the purchase process is confirmed, you will no longer be able to make any changes. Upon completing the purchase, you will receive a confirmation email with the summary and order number
It is possible to request an invoice only for companies with an Italian VAT number, as long as it is requested at the same time as the purchase (indicating the request in the "notes" field including billing data). We do not issue invoices for foreign companies.


Placed orders are dispatched within Italy through Poste - SDA courier, to Europe through SDA or equivalent. At the time of shipment, the tracking number is sent to track the path of the parcel. Orders are sent out within 1-3 business days of receiving them after checking the actual availability of the product and checking payment. In case of errors or impossibility of order evasion, the amount charged will be refunded. After order delivery, shipments are delivered in 3-4 working days in Italy and 2-5 working days to other European Community countries, depending on the chosen service (normal or express) of the delivery zone. For countries outside the European Community, shipping times cannot be accurately estimated due to possible delays as a result of customs procedures. For countries within the European Community, the goods will arrive directly to the place indicated without having to pay anything in addition to what was paid at the time of order. ATTENTION: there will be no shipments to post boxes.


You can pay by Credit Card, PayPal, Amazon Pay, Bank Transfer (limited to some countries) or payment on delivery (limited to Italy). The details of the Bank transfer will be communicated or displayed during the Checkout phase and / or after the end of the order. Orders made with this payment method will be processed only after the actual crediting of the Bank Transfer to the current account. Payment on Delivery (only Italy) In Italy you can pay upon delivery (only Cash). For orders made with this payment method, the courier will arrive with the payment request at the time of delivery. Payment may only be made in cash. This payment method involves a surcharge of €3.90.


All shown prices include VAT, where applicable.


Site navigation is protected through the latest version of the Secure Socket Layer (SSL) protocol. In particular, this means that all financial information - credit card number, expiration date, and so on - are previously encrypted through a particularly solid and powerful algorithm, and only subsequently forwarded to the internet.
When entering your credit card information, financial information is sent directly to the bank's secure site. Neither we nor others will ever have access to your credit card data, thus guaranteeing maximum security.
Purchase can only be made by the card holder, whose name and address must coincide with the name and address of the payer. We reserve the right, at our sole discretion, to request additional guarantees to the buyer or to refuse the order.
We will send the purchase receipt at the same time as the shipment of the products.


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